FAQ

FAQ

  1. Can I order from outside Australia?
    Yes, we offer worldwide shipping!
  1. How long will it take to dispatch my order?
    Orders normally take 1-2 Business days to pack and send. Please allow longer during sale periods.
  1. Do you offer express shipping?
    Express shipping is offered at the checkout. Selecting this option will jump you to the front of the queue!
  1. What is your return policy?
    Products can be returned within 14 days.
    Item/s must be in the original packaging and in the same condition it was received.
    Items returned due to incorrect address supplied by the customer at the checkout can only be reshipped at the customers expense.
    Customers that wish to return item/s must do so at their own expense.
  1. Do you wholesale?
    Yes we offer wholesale! If you are a registered business you can apply here> www.wicketywholesale.com all enquiries contact wholesale@wicketywackcandles.com
  1. How does my order get sent?
    All deliveries will be sent through Australia post.
  1. Can I send an order to someone in a different location? (e.g. as a gift)
    Yes. Enter the recipients address and details in the Shipping method section at the checkout.
  1. My order is a gift, can I add a note to it?
    Yes you can!
    Add a note to the bottom of the cart with what you’d like written, we will not include any invoices in the package.
    Unfortunately, we do not offer a gift wrapping services.
 
Candles
  1. How long do your candles burn for?
    Medium: 45+ hours XL: 100+ hours
  1. I just lit my candle, why can’t I smell it?
    Candles initially need to burn for 2 hours to get the full strength of the fragrance. Please refer to the candle care guide for more information.
Bath and Body
  1. Will your bath bombs stain me or my bath?
    No, that’d be bad mmkaaayyyyy! Colourants WILL stick to soap scum so make sure your bath tub is clean but fear not, it still wont stain your tub!
  1. Are your bath bombs safe to use with sensitive skin?
    We have formulated our bath and body products to suit sensitive skin, as we ourselves suffer from skin conditions. We do recommend these products are not used during flare ups however. Products may still cause irritation for some individuals so try at your own risk.

  2. Can kids use your sugar scrubs?
    We advise against children using our scrubs as the exfoliant is too coarse for their skin. On the other hand our bath bombs are safe for them to use.
Please feel free to contact us at info@wicketywackcandles.com